Getting a Call Center Management associate’s degree is a little outside the norm for most people. Many don’t even know what a call center is, and have no idea that you can even get a degree managing one. Well, you can, and if you do you can expect to make great money in an interesting, fast-paced career.
There are thousands of call centers located all around the world, and basically what they do is handle customer service for small, medium, and large businesses and corporations. Many times when you call a company to ask a question or complain about something you’re talking to a call center, not the company itself.
Call centers save businesses a lot of money, and they’re a fast-growing industry thanks in large part to the rise of e-commerce. As more and more businesses spring up online, their need for a customer service department keeps growing right along with them. The industry is growing in record numbers, which means that job security is a big plus here.
Call center managers have a lot of responsibilities. They need to know how to sell products, how to handle difficult customers, how to manage a team, how to recommend new products or services to their clients, know how to accurately keep records, have the ability to do detective work in order to resolve customer issues, and much, much more. This is definitely a rewarding, challenging career to get into!
With a call center management associate degree you’ll learn how to navigate through global business, you’ll learn customer service skills, payroll accounting, strategic management, some business law, and much, much more. It’s also helpful to learn a second language in this field. If you take the time to do this now, you’ll have an edge over your competition when it comes time for you to start your career.
So, now for the good stuff. Just how much can you expect to make with a call center management associate degree?
Well, a lot depends on your position. An entry-level call center representative can expect to make around $26,000. A call center team leader will pull in about $36,500, and 75% of all call center managers make $61,000 or more. So, you can see it definitely pays to take the time to get a degree rather than trying to work your way up from the bottom. There’s a potential to make a great living in this industry, and with a call center management degree you’ve got a leg up over everyone else who’s starting from step one.
This is also an industry where you could start your own business and make even more. Call centers service industries ranging from retail to travel to IT, so if you have the willingness to take the plunge into entrepreneurship you do very, very well for yourself in this industry. An associate degree in call center management would give you the tools you need to succeed.
Although call center management isn’t a widely known field, it is a profitable one that you should check into if all this sounds interesting. You can make a lot of money doing fun, challenging work, and what’s better than that?